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3What areas do Crash Services cover for towing and roadside assistance?
We proudly cover the entire Manawatu and Horowhenua regions, including Palmerston North, Levin, Ōhau, Opiki, Sanson, Foxton, Shannon, Manawatu, Horowhenua Rangitikei, and Tararua. No matter where you are in these areas, we’re ready to help.
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3Are you available 24/7 for emergencies?
Yes, absolutely! Crash Services operates 24 hours a day, 7 days a week, 365 days a year. Emergencies don’t stick to business hours, and neither do we.
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3What should I do if I’ve been in an accident?
First, ensure everyone’s safety and check for injuries. If it’s safe, exchange insurance information with the other party. Then, call Crash Services right away. If your vehicle isn’t safe to drive, we’ll collect it and take it to our secure storage yard. After that, contact your insurance company and provide them with our details and your claim number.
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3My vehicle has been impounded by the police. What’s the process to get it back?
If your vehicle has been impounded, contact us within 5 days with your email and phone number so we can provide updates. Your vehicle will be held for either 28 days or 6 months, depending on the impound notice. For 28 day impounds full payment must be made before release. For 6-month impounds, payment is due by day 38 unless you enter a payment plan with us. When collecting, bring your photo ID and a copy of the impound paperwork. Note: the vehicle will only be released to the registered owner at the time of impoundment.
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3What kind of roadside assistance do you offer?
We offer a comprehensive range of roadside assistance services, including jump-starting flat batteries, changing punctured tyres with your spare, assisting with vehicle lockouts, and towing for mechanical problems to a garage or your home.
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3Can Crash Services transport my vehicle from one location to another if it’s not a breakdown or accident?
Yes, we specialise in seamless vehicle transportation. Whether it’s a car, van, camper, caravan, truck, trailer, or even heavy machinery, we can safely and efficiently transport your vehicle from point A to point B.
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3Do your staff have the necessary qualifications and insurance?
Absolutely. All our staff are licensed, qualified, and trained Vehicle Recovery Specialists (VRS) with extensive experience. They hold Class 2 or higher licenses, F, V, W, T & R endorsements, and First Aid Certifications. We also have comprehensive insurance for your peace of mind.
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3What payment options do you offer?
We offer flexible payment options to suit your needs, including EFTPOS, credit card, cash, Afterpay, and Pay By Link. This means we can send you a secure link to make a payment online from wherever you are.
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3Is your vehicle storage secure?
Yes, we have a fully secure, indoor, alarmed building with 24/7 CCTV surveillance to protect your vehicle from the elements and potential theft.
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3What if I don’t have insurance after an accident?
No problem, we can still help! If you don’t have insurance, you’ll be directly responsible for the costs associated with recovery and storage. We can still collect your vehicle and provide our services, and we offer flexible payment options to assist you.
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3My car won’t start, and I suspect it’s a flat battery. Can Crash Services come and jump-start my vehicle?
Yes, absolutely! Our skilled technicians are equipped to promptly assess your battery’s condition and provide a jump-start to get you back on the road quickly.
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3I have a flat tyre. Can Crash Services help me change it, and what if I don’t have a spare?
We can certainly help! Our team will efficiently replace your punctured tyre with your spare. If you don’t have a usable spare, we can tow your vehicle to a nearby tyre shop or a location of your choice.
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3I’ve locked my keys in my car! Can you help me get inside my locked vehicle?
Yes, we can! Our experienced team is adept at safely unlocking vehicles, ensuring you can retrieve your keys and continue your journey without delay.
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3What should I do immediately after an accident?
Safety is the top priority. Ensure everyone involved is safe and seek medical attention if needed. If the vehicles are movable, try to move them to a safe location. If your vehicle is not safe to drive call Crash Services to arrange collection. We’ll dispatch our team to assist you at the scene.
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3Do you have a fleet equipped to handle various circumstances?
Yes, we have a versatile fleet equipped to handle a wide range of circumstances. From accident recovery to breakdown assistance, our vehicles are well-equipped with the necessary tools and equipment to provide efficient and effective services in any situation.
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3What are your office hours?
Our office is open Monday – Friday 8am -4.30pm, but because we know accidents and breakdowns can happen any time, our Vehicle Recovery Specialists are available to assist you 24 hours a day, 7 days a week, 365 days a year.
